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NetSupport 24-7 ไม่ว่าคุณจะอยู่ที่ไหนเมื่อคุณมีปัญหากับการใช้งานเครื่องคอมพิวเตอร์หรือการใช้โปรแกรมที่ยุ่งยาก
เพียงคุณต่อเข้า Internet แล้วเข้าไปขอความช่วยเหลือจากผู้ให้บริการโดยผ่าน
NetSupport 24-7 แล้วทุกอย่างก็จะมีคำตอบให้คุณ
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FEATURES
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Chat and Message
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Conduct an Instant real-time chat session with an End
User by them simply clicking on the "click for support" button
on your website. A selection of designs are provided for you to choose
from and NetSupport 24-7 creates the code ready for you to update your
own web pages
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Chat History
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All chat sessions are recorded by NetSupport 24-7, the
History is then available to an Operator if a subsequent request for
assistance is raised, and in addition the end user can request a
transcript of the conversation and resolution provided which will
automatically be sent to their email address
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Chat Groups
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Customers can identify the nature of their chat
request by selecting a pre-defined Question Type or Target such as
"sales, support or admin".The inbound chat request is then
directed to operators that are mmebrs of the group Sales, support and so
on
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Exit Survey
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Once your chat and support session is ended, the
customer is automatically prompted to rate their experience of the support
call and leave valuable feedback. This simple feature provides additional
information to your helpdesk team to allow them to maximise positive
customer experiences
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Chat Status
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Once your chat button is published on your website,
its status will change depending on Operator availability. Out of working
hours, the chat button will turn grey to indicate no operators are
currently available, and if clicked, the user will be advised accordingly
and presented with a "leave details" form
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Push Pages
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The Operator can launch web pages and links directly
on the end Users desktop
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Canned Responses
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Pre-defined responses and scripts can be created to
ease operator response and provide single click solutions
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Full, High Speed
PC Remote Control
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Watch, Share or Control the screen, keyboard and mouse
of a workstation irrespective of colour resolution or Windows operating
system version. Use the Audio functions on multimedia capable PCs to talk
to your users over the same connection
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Annotate the
Screen
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While performing Remote Control on the customers PC,
you may want to draw their attention to certain items or settings.
NetSupport 24-7 provides a range of annotation tools that allow you to
draw on their screen, highlight text and much more
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Real Time
Hardware and Software Inventory reporting of End User PC
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Obtain a real-time view of the hardware and software
installed on the target workstation at the click of a button, without
ever needing to leave the NetSupport Control program to gather this
information. In addition, NetSupport 24-7 collects over 50 items of
information, specifically about the hardware or environment of the End
User's PC, where you can obtain details of applications in memory,
installed hot-fixes, processes running and installed services
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Real Time View
(and Control) of applications, Processes and Services running on a User
PC
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As well as real-time reporting, NetSupport also
provides the tools, security permitting, to allow you to remotely stop
and start services, end applications and much more
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File Transfer
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the fastest and most feature rich solution. Transfer
and manipulate files between workstations using advanced "drag &
drop" technology. Synchronise directories on two workstations or
edit files and attributes directly. NetSupport 24-7 utilises intelligent
"Delta File Transfer" to reduce data transfer times when
overwriting files that already exist. NetSupport now checks blocks of
data and only transfers changed data within the file being transferred.
The performance benefits are most noticeable on a slow link
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Remote Login and
Logout
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Remote Clipboard
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Copy and Paste between Operator and End User PCs
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Interactive
WhiteBoard
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To both aid training and the effectiveness of support,
a Whiteboard feature is now available from within a chat / multi-chat
session. The Operator is able to use a range of screen highlighting tools
to visually support their text chat with invited users
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Two way full
audio support
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Launch
Applications remotely on the Target PC
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NetSupport 24-7 includes the Launch Application
feature that allows you to remotely start applications on a remote PC,
start installer routines and much more. This feature combined with File
Distribution provides a quick and effective means of providing remote
updates
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รายละเอียดเพิ่มเติม ติดต่อ
Sales
โทรศัพท์ : 0-2316-6056, 0-2751-7233, 0-2751-8448
อีเมล์ : support@ppbk.co.th
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